UltraVPN Review

Our rating
Security Read more toggle icon
60%
Features Read more toggle icon
55%
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  • No chat support chat disabled icon
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UltraVPN is operated by Network Connect, the company behind other internet security products such as SafeVPN and Privacy Web. There are apps for Windows, macOS, iOS, and Android, support for OpenVPN, industry-standard AES-256 bit encryption, an integrated kill-switch to cut the transfer of unencrypted data if your VPN fails, and a no-logs policy.

Although UltraVPN does not offer the same standard of sophisticated features as the best VPNs on the market, it comes at a high monthly price. UltraVPN only supports 3 simultaneous device connections, which is much less than the average premium provider, and some server connections can be somewhat slow.

The VPN is easy to use, though and offers a decent network of server locations. It is successful at unblocking United States Netflix, BBC iPlayer, Amazon Prime Video, and Disney+ and comes with 24/7 live-chat email and phone support.

  • pro icon Decent speeds
  • pro icon Easy to use
  • pro icon No bandwidth limits
  • con icon Small number of servers
  • con icon Limited support for platforms
  • con icon Expensive plans
Price Starting At: 7.50 $ / monthly 90 $ / annually
For New Users: 30 -day money-back guarantee
Number of servers: 100+
General information
Max Speed: 400 Mbps
Type of IP offered: Shared
Simultaneous connections / Users: 3
Number of Netflix Libraries: 3
Information sharing: 5 Eyes Member
OS support: Android, iOS, macOS, Windows
Router support:
VPN Promotion: Get VPN from UltraVPN for 7.50$ per month
Capabilities
Unlimited Bandwidthcross iconKill Switchcross iconSplit Tunnelingcross iconZero Data Loggingcross iconFree Version / Trialcross iconMobile Appcross iconBrowser Extentioncross iconNetflix Approvedcross iconFirestick Compatiblecross icon
Payment options
  • American Express
  • Discover
  • Mastercard
  • Mastercard Debit
  • Paypal
  • Visa
  • Visa Debit
  • Visa Electron
Geolocations available
  • Australia
  • Brazil
  • Canada
  • Greece
  • Iceland
  • India
  • Japan
  • Mexico
  • Russia
  • Singapore
  • South Africa
  • Spain
  • United Kingdom
  • United States

UltraVPN Security

60%

UltraVPN is operated by Network Connect, the company behind other online security brands, including SafeVPN and PrivacyWeb. The VPN provider offers a standard range of security features with clients for Windows, macOS, Android, and iOS.

There is support for OpenVPN, arguably the fastest and most secure protocol available. There is industry-standard military-grade AES-256 bit encryption to make sure your private online data is undecipherable. There is also an integrated kill-switch to cut your internet connection if your VPN fails for any reason. This ensures that no unencrypted data or your real IP address ever become exposed.

The UltraVPN kill switch appears to work well and quickly detects a problem with your Wi-Fi connection. The kill-switch successfully blocks web traffic until your VPN connection is re-established. This is reassuring to know. If your VPN connection ever fails, no one, including your Internet Service Provider, cybercriminals, or the government, will gain access to your private data.

UltraVPN claims to operate on a zero-logging policy. The website states that UltraVPN does not monitor your online activities to ensure all of your browsing activity and web history remain completely anonymous. Although this may sound reassuring, it does not eliminate every type of data logging, so it is necessary to read further into the policy.

Typically a VPN provider would offer additional detail in their privacy policy; however, the small print of the UltraVPN policy covers website usage and management and makes no obvious reference to the actual VPN. There is a limited amount of information on the websites' support page which explains that there is no logging of user browsing searches and websites accessed. Still, the provider does note your device's IP and the amount of traffic you consume.

We would like to know much more about these logging processes. UltraVPN does not make it clear whether it logs total figures or information per VPN session, including dates, times, and incoming and outgoing IP addresses. We would like to see the VPN provider be more transparent about its service and logging procedures.

UltraVPN is also yet to complete an independent security audit of its products and policies. Many premium VPN providers such as TunnelBear, ExpressVPN, and NordVPN have completed multiple external audits of their products to reinforce their no-logging claims.

In the UltraVPN client, users can choose between IKEv2 and OpenVPN TCP or UDP protocols. However, there is no option to set up a DNS connection. There are also no stealth VPN protocols, leak protection, or advanced auto-connect features. This isn't very reassuring, especially considering the high price of the UltraVPN product.

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UltraVPN Features

55%

UltraVPN is operated by Network Connect, a company that runs other internet security brands such as SafeVPN and PrivacyWeb. The VPN offers a typical set of features, including clients for Windows, macOS, iOS, and Android; however, there is no option to manually set up the VPN service if you don't want to use the standard clients.

UltraVPN supports OpenVPN and offers industry-standard, military-grade encryption as well as an integrated kill switch to ensure no unencrypted data becomes compromised if your VPN connection fails for any reason. Although not as transparent as those offered by some premium providers, Ultra has a no-logs policy,

The VPN service offers a decent server network with over 100 server locations across more than 60 different countries. This is almost as many server locations as some of the top VPN providers such as ExpressVPN and NordVPN. Almost all of the UltraVPN servers support P2P traffic and torrenting too, which is good to know if you are a torrenting fan.

However, it is not clear who owns or operates the server network, but UltraVPN does seem to be using Windscribe server connections. There is a range of support options, which is reassuring, including a phone number for billing purposes and 24/7 hour email support, and a live-chat option. This means that there is always help on hand if you run into issues while setting up or using the VPN product.

There is room for improvement when it comes to the UltraVPN website. While there are few comprehensive support articles or troubleshooting guides, it does not appear as if the website has been updated recently. The site offers links for the UltraVPN Facebook and UltraVPN Twitter pages, but neither exists anymore. Although it may not be necessary for a VPN provider to have a social media presence, providing links to inactive accounts is unprofessional.

When it comes to pricing, things get confusing. UltraVPN offers a complicated list of subscription options, most of which are more expensive than some of the top VPN services on the market. Monthly plans start at $6.99 for the first month; however, this price rises to $8.99 if you choose to renew it. Opting to pay for 6 months upfront will cut the price to $4.99 a month, but this rises too, to $9.98 when renewed, which is more expensive than the monthly plan. The annual UltraVPN subscription plan comes in at $2.99 a year for the first term, but this rises to $7.50 for the second year.

Disappointingly, the VPN provider only offers support for 3 simultaneous connections. There is the option to upgrade to support for unlimited connections, but this costs an extra $2.92 a month for the first term and $5.83 a month thereafter. This means that you will be paying $13.33 a month for the annual plan to cover unlimited simultaneous connections by the second year. This is much more expensive than even the best VPNs.

There is a 30-day money-back guarantee for additional peace of mind. This means that you can test the product risk-free for a month before committing to a paid subscription plan.

Summary

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How Much Does UltraVPN Cost?

UltraVPN is not the most comprehensive VPN product on the market, nor is it the cheapest. Its pricing structure is somewhat complicated too. If you sign up for an UltraVPN monthly plan, you will pay $6.99 a month for the first month and $8.99 a month thereafter.

If you opt for the 6-months plan, the monthly price drops to $4.99 a month, but this rises to $9.98 on renewal, making it more expensive than the monthly plan. On the annual plan, monthly prices come in at $2.99 a month for the first year, but this rises to $7.50 a month on renewal.

The VPN product is even more disappointing considering that it only offers protection for 3 simultaneous connections as standard. This is much less than many other VPN providers offer and significantly lower than the industry average of 5 simultaneous device connections. As an UltraVPN customer, you can choose to upgrade to support for unlimited device connections, but this will cost an extra $2.92 a month on the annual plan, and this also rises after the first term to $5.83 a month. This means that you will be paying $13.33 a month on the annual UltraVPN plan to gain support for unlimited devices.

Does UltraVPN Offer a No-Logging Policy?

The UltraVPN website states that the provider has a no-logging policy. The service claims that it does not monitor customer online activity to ensure online activity and browsing history remain completely private and anonymous. Even though this is good to hear, it does not cover all types of data logging, so it is necessary to delve further into the UltraVPN logging policy.

Usually, a VPN service would offer extra detail in its privacy policy. However, the small print of UltraVPN’s privacy policy covers site usage and VPN account management and does not make any clear statements about the actual VPN.

There is slightly more information about the service and its logging policy in the website’s support section. Here UltraVPN states that there is no logging of customer online searches or websites accessed; however, it does record your device’s IP address and notes the amount of data you have consumed while connected to the VPN client.

We would like to know much more about the provider’s logging processes. UltraVPN does not make it clear whether it records just total bandwidth figures or data per session, including connections times, dates, and incoming and outgoing IP addresses. UltraVPN needs to be significantly more transparent about its logging procedures.

The provider is also yet to complete an independent security report of its products and privacy policies. Many premium VPN services, including NordVPN, ExpressVPN, and TunnelBear, have already completed multiple external audits to back up their security claims, and we would like to see UltraVPN follow suit soon.

Is UltraVPN Compatible with Windows?

The UltraVPN Windows client is simple and well-designed. The user interface is clear and easy to navigate, even for beginner VPN users. A control panel displays your chosen VPN server location, and there is also the option to choose from a list of other servers. There is a large Connect/Disconnect button to enable a quick and easy connection to the VPN. This means that you can enjoy secure AES-256 bit encryption in seconds.

There are a few helpful configuration settings too. The VPN client does not offer the best or automatic selection option to gain easy access to the best available server in terms of proximity and speed. Also, there is no Favorites option to ensure a quick re-connection to your most used servers. The server list also does offer the option to choose specific countries or cities, which is helpful.

The VPN clients also highlight the best servers for streaming geo-restricted television shows and movies on sites such as Netflix, Amazon Prime Video, BBC iPlayer, YouTube, Hulu, and more.

When you want to activate the connection, choose your desired server location and enable desktop or mobile notifications so that you are up to date with what the VPN app is doing. The VPN app will update to reveal your current server status and your new IP address and location.

The app settings offer a few handy options, including the potential to load the app automatically when Windows launches. You can also choose to have the VPN app automatically connect to the best available server or the server you previously connected to. There is an option to enable a firewall, which is the UltraVPN app’s version of a kill-switch, to ensure your internet connection is cut if the VPN fails for any reason.

Users can also choose between IKEv2, OpenVPN TCP, and OpenVPN UDP protocols, which is useful. However, the app does not offer the same level of features as premium clients. There are no options for DNS servers, no stealth VPN protocols, and no leak protection. There is also no option to enable auto-connection when you access unsecured or unknown Wi-Fi networks such as those in cafes, hotels, or airports.

The firewall feature does work well. The client quickly detects any issues and reconnects to a secure server, while the kill-switch blocks all unencrypted data traffic.

Is UltraVPN Compatible with Android?

The Ultra Android app has a similar interface to the desktop version; however, it offers fewer features and has some limitations. There is an option to create OpenVPN and IKEv2 profiles to allow you to set up the service manually on other devices that may not typically support a VPN, such as routers, smart TVs, or gaming consoles. However, this process is complicated, and there is a lack of helpful support guides on the website.

Is UltraVPN Compatible with macOS?

UltraVPN offers easy-to-use apps for almost all of your devices, including macOS. The VPN is compatible with all Apple laptops and desktops, like MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, and more. No matter what Apple computer you own, there is support for every version from Sierra to the latest update.

Is UltraVPN Compatible with iOS?

If you own an iPhone or iPad, you can use UltraVPN too. There are easy-to-use apps compatible with all iOS devices from the iPhone 6 and up. To connect to UltraVPN on your iPhone or iPad, tap connect to use the default server location that the provider chooses. If you want to access a server in a different city or country, tap Location and choose between UltraVPN’s 100+ locations.

Is UltraVPN Good for Streaming?

UltraVPN claims to offer access to geo-restricted content on streaming services that would typically be unavailable in your regions. The UltraVPN client makes this process easy by offering specialist ULTRAFIX servers for the USA, UK, Canada, and Japan, to ensure quick access to streaming sites in these countries.

The servers were successful at accessing BBC iPlayer, which is impressive as some of the top VPN providers struggle to overcome strong VPN blocking technology there. You can also expect to access US Netflix libraries, as well as Amazon Prime Video and Disney+.

Connection speeds vary depending on which servers you connect to. Connecting to a VPN server in the UK achieves average speeds of up to 68Mbps, which is sufficient for high definition Netflix streaming and gaming. European servers achieved speeds of between 100Mpbs and 140Mbps. US servers reached speeds of between 70 and 100Mbps.

Therefore, it is clear that the provider offers fast server speeds, although this will depend on your country and the server location that you choose. If you sign up to Ultra, it will likely be necessary to test a range of server locations to identify the best one for you.

Does UltraVPN Offer Good Customer Support?

In case you run into difficulties while using the service, Ultra offers a range of contact options, including a 24-hour phone line that is reserved for billing only, as well as email and live chat options.

How Does UltraVPN Work?

Ultra works by creating a private network connection between your device and a VPN server in a remote location. When you access a VPN, all of your internet traffic, including all the information you share and receive, will be re-routed through the encrypted tunnel to ensure your anonymity and privacy online.

If you connect to the internet using your normal ISP (Internet Service Provider), they may log and monitor your online activity and browsing data. This information may be sold or shared with malicious advertisers and marketers for profit. Ultra uses military-grade encryption to ensure that no one, including your ISP, malicious advertisers, cybercriminals, or the government, can access your private internet data.

Ultra VPN states that it does not log user activity and it will not restrict the apps, services, or websites that you visit on your devices. Moreover, Ultra will enable access to geo-restricted content on streaming services such as US Netflix, which would typically be unavailable in your country. Connect to the VPN by choosing a server located in the same country as the content you want to watch and unlock the content you are usually unable to watch.

Is UltraVPN a Good VPN?

UltraVPN’s apps are well-designed and easy to use, even for beginner users. The service promises fast connection speeds and excellent Netflix unblocking performance. However, there is little functionality and few configuration options compared to the top providers on the market. The provider does not offer enough power or features to justify its high subscription price.

Author Cliff Durward

Hey guys, I'm Cliff! I live in Cleveland, Ohio with my wife and my kids. I love cybersecurity and I've been writing about it for a decade!
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